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Help Center
Contact Us
Tel:
+86 755-83253306
Email:
shirley@zrhdz.com
Address:
Room 11J, Block A, Huaqiang Plaza, Huaqiang North Road, Futian District, Shenzhen                                43, Buil-ro 495beon-gil, Bucheon-si, Gyeonggi-do, Republic of Korea

Common Problem

Q1: Why do you want to register Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. members?

Only registered users can purchase from Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. homepage and enjoy various preferential price packages and integral gifts.

Only registered users can login to the "membership center" and use the rich membership functions provided by Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. to manage their personal data.

Only registered users can get our promotional gifts or cash vouchers.

 

Q2: How to order goods in Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd?

You can first browse the homepage of our website to search for the required product models, and see that the products you are satisfied with can be added directly to the shopping cart, and then order payment can be made.

 

Q3: Are all the components I need available only on the website??

At present, Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. can find all the goods in stock on the website can be purchased directly, basically guaranteeing delivery on the same day/the next day; if the spot is temporarily sold out, we can help you order free of charge. Assuming that we don't have the products you need in our mall, we can even help you buy them on behalf.

 

Q4: What if you forget your password?

When you forget your password, please login to the registration page and click "Forget your password". The system will automatically tell you your password through email. You can login to "Membership Center" to change your password to ensure your interests.

 

Q5: Can Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. provide a contract for an order?

Yes? Customers can operate and print PDF documents of sales contracts on the website after submitting orders on Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. The contract is a contract between the two parties and has legal effect.

 

Q6: How do Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. track orders and shipments?

After customers submit their orders online, Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. will inform customers of the status of their orders in time by SMS. The next day after the order is placed, the customer can“My order”Check the real-time shipping status of the order. Customers can also be in the“My order”中查询国内快递的运单号,实时掌握订单的状态。如对订单货期有任何疑问,可以联系芯城客服热线+86 755-82539226或通过在线客服进行查询。

 

Q7: How can Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. invoice be issued?

Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. can issue VAT invoices for all orders (amounting to more than 3000 yuan cumulatively). All products are taxed regularly according to national requirements.

 

Q8: Does Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. accept telephone inquiries?

可以。客户有需求均可以致电客服热线+86 755-82539226,我们会为您进行人工查询。但由于网上订单涉及到个人信息,我们推荐客户具体下订单在网上操作完成。

 

Q9: If there is a quality problem in the goods, how to return and exchange them?

Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd.只提供透明渠道的原装正品,100%保证质量。客户对于收到的产品质量有疑问时,请在第一时间拨打客服热线+86 755-82539226,我们将会迅速与供应商联系沟通,并根据供应商质量问题处理流程,安排退换货的处理。对于与产品质量相关问题的投诉及退货申请,请在收到货15天内提出。

 

Q10: What is the procedure of order distribution?

Upon receipt of your payment, we will arrange the order for you; once the order is successful, the status of your order will be changed to“Waiting for shipment”。 After receiving the goods, Shenzhen ZHIRUIHONG Electronic Technology Co., Ltd. will arrange the delivery for you at the first time, and your order status will be changed to“Waiting for receiving”。 To ensure timely and accurate delivery of products to your hands, please fill in detailed consignee information and contact information when ordering.

 

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